Policies

Refund Policy

Last updated: 16 October 2026

The Skin Clarity Edit is a digital ebook. This page explains our refund approach and what to do if something goes wrong with your purchase.

Before you buy

Because the ebook is a digital file that can be downloaded and kept once it is delivered, please read the description on this website and on the Selar product page before you buy. It explains what the ebook covers and its format (a 75-page PDF).

Problems we will always look into

Please contact support if any of the following happens:

• Duplicate payment: you were charged more than once for the same purchase.
• Paid but no access: your payment went through but you did not receive access to the ebook or cannot download it.
• Faulty file: the file is corrupted, incomplete or will not open.
• Wrong item: you received something other than The Skin Clarity Edit.

In these cases we will first try to fix the problem, for example by helping you access or download the correct file. If it can't be fixed, or you were charged in error, we will consider a refund for the affected payment.

Change of mind

Because a digital file can't be returned once it has been delivered, we generally do not offer refunds for a change of mind after the ebook has been successfully delivered. This is subject to your consumer rights and any refund rights that the law requires.

How to report a problem

Use the Contact Support button on this page. To help us find your order quickly, please include:

• the name and email address you used at checkout;
• the date of purchase;
• your Selar order or transaction reference, if you have it;
• a short description of the problem, and a screenshot of any error message if relevant.

Never send full card numbers, PINs, passwords or one-time codes. We will never ask for them.

We aim to reply as soon as we reasonably can, and we review every genuine problem fairly.

How refunds are processed

• We review each request individually and may ask for information to confirm the purchase.
• Approved refunds are made through Selar or to the original payment method. We cannot refund to a different account or card.
• A refund is not guaranteed in every case. Each case is decided on its facts.
• How long an approved refund takes to appear depends on Selar and your bank or payment provider, so we can't promise a specific timeframe.
• Selar's own terms may also apply to payments made through its platform.

Your legal rights

Nothing in this policy removes or limits any rights you have under the consumer-protection laws that apply to you.

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